Why these controls
The first question is whether the job should be done from a ladder at all. HSE's guide says a ladder is for low risk, short duration work, up to about 30 minutes in one position. Anything longer, or anything that needs both hands and force, needs a podium, a tower or a platform.
Ladder condition is where most failures start. The controls are a look before every use, a tag or a bin for anything damaged, and a record so the company can show the checks happen.
Overhead power lines kill people carrying metal ladders in the open. The assessment records that ladders are carried horizontally by two people outdoors and that the route is checked for lines first.
Hazard descriptions and controls follow HSE guidance: HSE, Work at height; HSE INDG455, Safe use of ladders and stepladders; HSE INDG401, Working at height: a brief guide; HSE, Electrical safety at work; HSE INDG236, Maintaining portable electric equipment in low risk environments; HSE, Manual handling at work; HSE INDG143, Manual handling at work: a brief guide; HSE, Workplace health, safety and welfare; HSE, Lone working; HSE INDG73, Protecting lone workers. Checked 15 September 2026.
This document is a starting point. The employer must check it against the actual workplace, the product safety data sheet and current HSE guidance before relying on it. It is not an HSE approved document.
Risk assessment
Management of Health and Safety at Work Regulations 1999, regulation 3
| Company or site | Fenwick Property Maintenance Ltd |
|---|---|
| Activity | Working from ladders and stepladders |
| Location | Customers' premises, indoors and outdoors, varying every day |
| Assessor | Dan Fenwick |
| Reviewed by | Dan Fenwick |
| Approved by | — |
1. The activity
| What is done | Short maintenance tasks from leaning ladders and stepladders at customers' premises: changing light fittings and bulbs, clearing gutters, fixing signs, minor repairs to fascias and windows. Working height up to 6 metres from a leaning ladder, up to 2.5 metres from a stepladder. |
|---|---|
| Who does it, and who else could be affected | Four maintenance operatives, usually working in pairs. Customers' staff and the public below outdoor work. Employees, Members of the public, Visitors |
2. Hazards at a glance
| Hazard | Before controls | With controls |
|---|---|---|
| 1. Working at height | High 15 | Low 5 |
| 2. Electrical equipment and installations | Medium 10 | Low 5 |
| 3. Manual handling of loads | Medium 9 | Low 4 |
| 4. Storage and falling objects | Medium 9 | Low 3 |
| 5. Lone working | Medium 10 | Low 4 |
3. Hazards, who could be harmed and the controls in place
1. Working at height
| What could happen | Falls from ladders, stepladders, platforms, roofs and mezzanines, and objects falling onto people below. Falls from height are the most common cause of death at work. |
|---|---|
| Who could be harmed | The operative on the ladder, and anyone below |
| Controls in place |
|
| Risk before controls | High, 15 out of 25 (likelihood 3 × severity 5) |
| Risk with controls | Low, 5 out of 25 (likelihood 1 × severity 5) |
Follows HSE, Work at height; HSE INDG455, Safe use of ladders and stepladders; HSE INDG401, Working at height: a brief guide.
2. Electrical equipment and installations
| What could happen | Electric shock and burns from damaged leads, plugs and equipment, faulty installations or water near electrics. Fire from overloaded sockets and faulty equipment. |
|---|---|
| Who could be harmed | Operatives carrying and positioning ladders outdoors near overhead lines, and working on light fittings |
| Controls in place |
|
| Risk before controls | Medium, 10 out of 25 (likelihood 2 × severity 5) |
| Risk with controls | Low, 5 out of 25 (likelihood 1 × severity 5) |
Follows HSE, Electrical safety at work; HSE INDG236, Maintaining portable electric equipment in low risk environments.
3. Manual handling of loads
| What could happen | Back injury, strains and hernias from lifting, carrying, pushing and pulling loads that are heavy, awkward, or handled often. Musculoskeletal injuries build up over time as well as happening in one lift. |
|---|---|
| Who could be harmed | Operatives loading, unloading and carrying ladders, which weigh up to 20 kg |
| Controls in place |
|
| Risk before controls | Medium, 9 out of 25 (likelihood 3 × severity 3) |
| Risk with controls | Low, 4 out of 25 (likelihood 2 × severity 2) |
Follows HSE, Manual handling at work; HSE INDG143, Manual handling at work: a brief guide.
4. Storage and falling objects
| What could happen | Injuries from items falling off shelves and racking, overloaded or damaged racking collapsing, and stacked stock toppling. |
|---|---|
| Who could be harmed | Anyone below the work: tools, gutter debris, light fittings |
| Controls in place |
|
| Risk before controls | Medium, 9 out of 25 (likelihood 3 × severity 3) |
| Risk with controls | Low, 3 out of 25 (likelihood 1 × severity 3) |
Follows HSE, Workplace health, safety and welfare.
5. Lone working
| What could happen | Injury or illness with no one to help, and higher risk of violence, when staff work alone: out of hours cleaning, home visits, driving, opening and closing, working in a store room. |
|---|---|
| Who could be harmed | Operatives on jobs where only one person attends |
| Controls in place |
|
| Risk before controls | Medium, 10 out of 25 (likelihood 2 × severity 5) |
| Risk with controls | Low, 4 out of 25 (likelihood 1 × severity 4) |
Follows HSE, Lone working; HSE INDG73, Protecting lone workers.
4. Further action required
- Electrical equipment and installations: Set up a schedule of inspection and testing for portable electrical equipment based on how it is used, and keep the record.Owner: ________. By ________
- Electrical equipment and installations: Book an inspection of the fixed electrical installation by a competent electrician.Owner: ________. By ________
- Electrical equipment and installations: Fit RCD protection for equipment used outdoors or near water.Owner: ________. By ________
- Electrical equipment and installations: Remove daisy chained and overloaded extension leads and add sockets where they are needed.Owner: ________. By ________
- Electrical equipment and installations: Move electrical equipment away from sinks and wet areas.Owner: ________. By ________
- Manual handling of loads: Look at whether each regular lift can be avoided: deliveries to the point of use, smaller packs, or equipment moved by the supplier.Owner: ________. By ________
- Manual handling of loads: Rearrange storage so heavy items sit between knee and shoulder height.Owner: ________. By ________
- Manual handling of loads: Check who is doing the lifting and take heavy loads away from anyone with a health reason not to lift.Owner: ________. By ________
- Storage and falling objects: Secure racking, display its load limits and set up damage reporting.Owner: ________. By ________
- Storage and falling objects: Set up regular inspection of racking and shelving.Owner: ________. By ________
- Storage and falling objects: Provide a step stool for high shelves and ban the use of chairs and boxes.Owner: ________. By ________
- Storage and falling objects: Set rules for stacking height and stability.Owner: ________. By ________
- Lone working: Train lone workers in the task, emergency procedures and first aid.Owner: ________. By ________
- Lone working: Ask lone workers about any condition that could make working alone unsafe and adjust the work.Owner: ________. By ________
- Lone working: Set the rule that lone workers do not challenge intruders and can secure the premises.Owner: ________. By ________
- Buy a second podium step so both vans carry one and the choice between ladder and podium is never made on costOwner: Dan Fenwick. By 31 October 2026
- Start the quarterly recorded ladder inspection and tag each ladderOwner: Dan Fenwick. By 30 September 2026
5. Notes
Ladder register is kept in the office with the inspection record. Class 1 or EN 131 professional ladders only. Customers are told when outdoor work will cordon an entrance.
Hazard descriptions and controls drawn from HSE guidance: HSE, Work at height; HSE INDG455, Safe use of ladders and stepladders; HSE INDG401, Working at height: a brief guide; HSE, Electrical safety at work; HSE INDG236, Maintaining portable electric equipment in low risk environments; HSE, Manual handling at work; HSE INDG143, Manual handling at work: a brief guide; HSE, Workplace health, safety and welfare; HSE, Lone working; HSE INDG73, Protecting lone workers. This assessment follows the five steps in HSE guidance on risk assessment. It is a starting point; the employer must review it against the actual workplace before relying on it. Review by the next review date, and sooner if the activity, the equipment or the people doing it change, or after an accident or near miss.