| 1 | Slips, trips and falls on the same levelHSE: Slips and trips | All staff and visitors. The kitchen floor and the entrance in wet weather are the problem areas. Sprains, fractures and head injuries from slipping on wet or contaminated floors, or tripping over cables, uneven surfaces, boxes and trailing leads. Slips and trips are the most common cause of injury at work. | 3 | 3 | 9 | • Spills are cleaned up straight away and the wet area is signed or cordoned until it is dry• Walkways are kept clear of boxes, stock and equipment, and cables are routed away from walkways or covered• Lighting is good enough to see the floor, including on stairs and outside at night• Damaged flooring, loose mats and worn steps are reported and repaired• Stairs have a handrail, the edge of each step is visible, and nothing is stored on them• Entrance matting stops rain being walked in, and outside paths are gritted in icy weatherand 3 more | 3 | 2 | 6 | • Move routine floor cleaning to quiet times and use a method that leaves floors dry.• Provide slip resistant footwear for staff who work on floors that are often wet. |
| 2 | Display screen equipment and desk workHSE: Display screen equipment | All fourteen staff use a screen for most of the day, including the two home workers. Upper limb pain, back and neck pain, eye strain and headaches from working at a screen for long periods with a poor set up or without breaks. | 2 | 4 | 8 | • Every regular screen user has done a workstation assessment and the problems it found have been fixed• Chairs are adjustable, screens are at eye level and an arm's length away, and laptops used for long periods have a separate keyboard, mouse and stand• Staff take short breaks away from the screen and change task through the day• Staff know they can ask for an eye test paid for by the employer, and glasses if they are needed for screen work• Staff know to report aches, pains or eye strain early, and reports are acted onand 2 more | 2 | 2 | 4 | • Check the home working set up of each remote worker and provide equipment where it is needed. |
| 3 | Electrical equipment and installationsHSE: Electrical safety at work | Staff who use electrical equipment, and anyone in the building if a fault starts a fire. Electric shock and burns from damaged leads, plugs and equipment, faulty installations or water near electrics. Fire from overloaded sockets and faulty equipment. | 4 | 2 | 8 | • Staff look at plugs, leads and equipment before use and report anything damaged, which is then taken out of use• Portable equipment is inspected and, where needed, tested at intervals that match how it is used, and the record is kept• Extension leads and adaptors are not daisy chained or overloaded, and leads are fully unwound in use• Electrical equipment is kept away from water, and nothing is used with wet hands• Only a competent electrician does repairs or alterations; staff do not open equipment or replace fuses without trainingand 2 more | 4 | 1 | 4 | • Book an inspection of the fixed electrical installation by a competent electrician.• Fit RCD protection for equipment used outdoors or near water. |
| 4 | FireHSE: Introduction to fire safety | Everyone on the floor. One member of staff uses a wheelchair and has a personal evacuation plan. Burns, smoke inhalation and death if a fire starts and people cannot get out. Sources of ignition include electrical faults, cooking, heaters, smoking and hot work; fuel includes waste, packaging, furnishings and flammable liquids. | 5 | 2 | 10 | • A fire risk assessment has been done for the premises and its actions are complete or in hand• Escape routes and fire exits are kept clear and unlocked while people are inside, and exit signs are visible• There is a way to raise the alarm that everyone can hear, and it is tested regularly• Extinguishers are provided for the type of fire likely, serviced yearly, and staff know when not to use them• Staff know the evacuation procedure and the assembly point, and a drill is held at least once a year• Heaters, cooking equipment and electrical equipment are turned off when not in use and are not left unattended• Anyone who needs help to leave has a personal evacuation plan agreed with them• The landlord's fire risk assessment covers the common parts and stairs; ours covers the first floorand 5 more | 5 | 1 | 5 | • Clear combustible waste and packaging away from heat and electrics, and store flammable liquids properly. |
| 5 | Manual handling of loadsHSE: Manual handling at work | Reception staff who receive deliveries of paper and archive boxes. Back injury, strains and hernias from lifting, carrying, pushing and pulling loads that are heavy, awkward, or handled often. Musculoskeletal injuries build up over time as well as happening in one lift. | 3 | 3 | 9 | • Loads are delivered to where they are used, and lifting is designed out where possible• Trolleys, sack trucks or other lifting aids are provided and used for heavy or repeated loads• Heavy loads are split into smaller ones or lifted by two people• Heavy items are stored between knee and shoulder height, and the heaviest at waist heightand 1 more | 2 | 2 | 4 | • Give staff who lift regularly practical manual handling training and keep a record.• Clear and shorten the routes loads are carried along.• Check who is doing the lifting and take heavy loads away from anyone with a health reason not to lift. |
| 6 | Work related stressHSE: Work related stress | All staff, and particularly those with high workloads, lone workers and those dealing with difficult people. Anxiety, depression, burnout and physical illness from excessive demands, lack of control, poor support, unclear roles, poor relationships and badly managed change. | 3 | 3 | 9 | • Managers talk to staff regularly about workload and how they are, and act on what they hear• Workloads and deadlines are realistic, and staff can say when they are not• Everyone knows what their job is, who they report to and what is expected of them• Bullying and harassment are not tolerated, and there is a way to raise a concern that staff trustand 1 more | 3 | 2 | 6 | • Explain changes to staff before they happen and give them a chance to ask questions.• Tell staff where to get support and make sure managers know how to refer someone. |